Responsible gambling

Responsible Gaming: A Guide to Healthy Play at Ezg88

As part of our commitment to providing a safe and enjoyable gaming experience, we want to ensure that you are aware of the tools and resources available to help manage your gaming habits.

Self-Exclusion

If you feel that your gaming is becoming a problem for yourself or others, please consider self-excluding from Ezg88. This will prevent you from accessing our website and mobile app, allowing you to take a break from gaming and seek support if needed.

To initiate the self-exclusion process:

1. Contact our customer service team via email or live chat.
2. We will review your request and verify your account details.
3. Once approved, you will receive an email confirming that your account has been locked for the specified period (minimum 6 months).

Deposit Limits

We understand that gaming can be unpredictable, which is why we offer deposit limits to help manage your spending.

To set a deposit limit:

1. Log in to your Ezg88 account and go to the 'Responsible Gaming' section.
2. Click on 'Set Deposit Limit.'
3. Choose from one of our pre-set limits or enter your own amount (RM100-RM10,000).

Time-Outs

If you feel that you need a temporary break from gaming, consider taking a time-out.

To initiate a time-out:

1. Go to the 'Responsible Gaming' section and click on 'Take a Break.'
2. Choose from one of our pre-set periods (24 hours-30 days).
3. Once submitted, your account will be locked for the specified period.

Cooling-Off Periods

If you are struggling with responsible gaming, consider taking a longer break.

To initiate a cooling-off period:

1. Contact our customer service team via email or live chat.
2. We will review and approve your request to suspend your account (minimum 24 hours).
3. Once approved, your account will be locked for the specified period.

Reality Checks

We want to ensure that you are aware of how much time you're spending on Ezg88. Set up reality checks to remind yourself:

1. Log in to your account and go to 'Responsible Gaming.'
2. Click on 'Set Reality Check Frequency' (every 60 minutes).
3. Once set, a pop-up will appear reminding you to take breaks.

Links to Support Organizations

If gaming has become problematic for you or someone you know, please reach out to our dedicated support team and the resources listed below:

• Befrienders Malaysia
• Malaysian Mental Health Association
• Problem Gambling Foundation Malaysia

Remember, responsible gaming is about maintaining a healthy balance between entertainment and personal well-being. We are committed to providing you with the tools and support necessary to manage your gaming habits.

We appreciate your cooperation in practicing responsible gaming at Ezg88.