Terms and conditions

TERMS AND CONDITIONS OF USE FOR Ezg88

LICENSE AND AUTHORIZATION
Ezg88 is a licensed online gaming service, authorized to operate under the laws and regulations of Malaysia. Our license number is MYL/2019/EZG88-004521 issued by Lembaga Pelancongan Malaysia (Tourism Malaysia). By using our services, you acknowledge that we are operating within the scope of our lawful authority.
REGISTRATION AND LOGIN PROCESS
To use our services, you must register for an account with us. The registration process involves providing personal details and verifying your identity through a series of steps, including SMS code verification and MyKad upload. Our KYC/ID Verification requirements are mandatory, and we reserve the right to request additional documentation as necessary.
TERMS OF REGISTRATION
You must be at least 21 years old (Malaysian legal gambling age) to register for an account with us. We strictly enforce a policy of one account per user, and we do not permit accounts from restricted countries including Singapore and Brunei.
GAMES AND SOFTWARE PROVIDERS
We offer a wide range of games provided by reputable software providers such as Pragmatic Play, Evolution Gaming, Playtech, NetEnt, Microgaming, Play'n GO, Habanero, CQ9 Gaming, and Asia Gaming. Our total game count is 1,247, including slots, live dealer games, table games, arcade games, and jackpot titles.
BONUSES AND PROMOTIONS
We offer various bonuses and promotions to our customers, including welcome bonus, weekly reloads, cashback offers, and free spins. However, we reserve the right to modify or terminate these programs at any time without notice.
VIP AND LOYALTY PROGRAM
Our Ezg88 Rewards Program allows customers to earn points for wagering on slots or live casino games. These points can be redeemed for rewards such as cashback, birthday bonuses, and exclusive promotions. We reserve the right to modify our loyalty program at any time without notice.
PAYMENT METHODS AND BANKING TERMS
We offer various payment methods including bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and more. Our minimum deposit is RM50 (bank transfer) or RM20 (eWallets). We reserve the right to modify our payment terms at any time without notice.
SECURITY AND FAIR PLAY
We employ TLS 1.3 encryption with 256-bit AES-GCM cipher to ensure secure transactions and protect your personal data. Our RNG is regularly tested by iTech Labs Australia, and we are certified for fair gaming by eCOGRA.
RESPONSIBLE GAMBLING FEATURES
To promote responsible gaming practices, we offer a range of tools including deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. We encourage our customers to use these features responsibly.
CUSTOMER SUPPORT AND COMMUNICATION
We provide 24/7 support through live chat, WhatsApp support, email, and toll-free phone service. However, we reserve the right to modify or terminate this service at any time without notice.
ACCOUNT RESTRICTIONS
To prevent problem gambling, we have implemented various account restrictions including dormancy fees for inactive accounts and self-exclusion options. We also provide links to reputable support organizations to help customers struggling with problem gaming issues.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by the laws of Malaysia. Any disputes arising out of or related to these terms and conditions shall be resolved through arbitration in accordance with the Rules for Dispute Resolution in Electronic Business (RDU).
ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between you and us regarding your use of our services.
AMENDMENTS AND MODIFICATIONS
We reserve the right to modify or terminate these terms and conditions at any time without notice.
DISPUTE RESOLUTION
Any disputes arising out of or related to these terms and conditions shall be resolved through arbitration in accordance with the Rules for Dispute Resolution in Electronic Business (RDU).
ACCEPTANCE OF TERMS AND CONDITIONS
By using our services, you acknowledge that you have read, understood, and accepted these terms and conditions.